Find quick answers to your questions below. If you have additional questions, please contact us.
As a business located in the state of New York, we are required to collect sales tax on any order shipped to a New York address.
Absolutely. All credit card and financial transactions that occur at the AdoraPet.com website are completely secure. We use PayPal, the leading online payment service on the internet, to ensure the security of all credit card transactions. All transactions use the latest encryption technologies.
No, you do not need to set up an account online in order to place an order. When you check out, you can either check out using your PayPal account if you have one, or check out as a guest without having to create or use a PayPal account to complete your transaction.
We ship all in-stock item orders within two business days via USPS First Class mail with a tracking number. Orders received over the weekend or outside traditional business hours will be processed the next business day. Once we ship your order, we will email you a tracking number so you can track your order online. All U.S. orders should arrive within 3-5 days from the shipping date. For orders of 6 items or more, U.S. orders should arrive within 1-3 days from the shipping date depending on your distance from New York. We do not presently ship internationally except to Canada.
Shipping is as follows:
1-3 items - $1.99
4-10 items - $3.98
11-32 items - $9.95
33+ items - $11.95
Items shipped to Canada will have an additional charge.
Your satisfaction is guaranteed! If you need to return a product that has not been damaged for any reason within 30 days after you receive it, contact us and we'll exchange it, replace it or issue you a refund. To view our full return policy, click here.